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Overview

CRM

CRM stands for Customer Relationship Management, and it refers to a set of practices, strategies, and technologies that businesses use to manage and analyze interactions with their current and potential customers. The main objective of CRM is to improve customer satisfaction, retention, and loyalty by understanding customer needs and providing personalized experiences. CRM systems consolidate customer data from various channels, allowing businesses to gain insights and make data-driven decisions. Below, we outline the key components and benefits of CRM.

Service

Our Services

At Isha Technology, we offer a comprehensive CRM service designed to empower businesses to build stronger and more profitable customer relationships.

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Customer Data Centralization:

Our CRM system centralizes all customer data, creating a 360-degree view of each customer.

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Sales Management:

Our CRM service provides efficient sales management tools, helping sales teams to manage leads, track opportunities, and forecast revenue.

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Marketing Automation:

We enable marketing teams to execute targeted and effective marketing campaigns with our CRM system.

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Customer Service and Support:

Access to customer data enables faster issue resolution and superior customer service.

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Reporting and Analytics:

These analytics help in making data-driven decisions and optimizing business strategies.

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Enhanced Customer Engagement:

With our CRM service, businesses can engage with customers on a more personalized level.

Process

Our CRM Process

At Isha Technology, we have developed a well-structured and efficient CRM process to enable businesses to manage their customer relationships effectively. Our CRM process is designed to streamline customer interactions, enhance customer satisfaction, and drive business growth. Below, we outline the key steps involved in our CRM process.

Process
1

Initial Consultation and Needs Assessment:

We begin by conducting an initial consultation with our clients to understand their specific CRM needs and objectives. During this phase, we gather information about the client's target audience, existing customer data, sales processes, marketing strategies, and customer service requirements.

2

Customization and CRM System Setup:

Based on the information gathered, we customize our CRM system to align with the unique requirements of the client's business. We configure the system to capture relevant customer data, establish sales pipelines, automate marketing processes, and implement customer service tools.

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Process
3

Customer Data Centralization:

One of the primary objectives of our CRM process is to centralize customer data. We import existing customer data and integrate data from various sources, such as website forms, social media, and offline interactions. This centralized view of customer information provides a comprehensive understanding of each customer's journey.

4

Training and Onboarding:

We provide comprehensive training to our clients' teams on how to effectively use the CRM system. Our training sessions cover all aspects of the CRM, including lead management, customer segmentation, marketing automation, sales tracking, and customer service ticketing.

Process
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